Unified Communications with RingCentral

With fully managed, cloud-based unified communications, your organization can seamlessly bring together calling, messaging, video conferencing and more in a single, comprehensive application.

Unified Communications (UC) with RingCentral makes it easy to reach your team and your customers across multiple devices, wherever they are located. This level of seamless connectivity means you can switch between your computer, mobile phone, tablet and more to work from anywhere.

This cloud-based service integrates with our Managed Network Edge (delivered by the Cisco platform) and Enterprise Network Edge (powered by Fortinet) solutions to provide you exceptional reliability and comprehensive visibility into your operation. Your entire organization will benefit from a better collaboration experience and productivity-boosting features customized to fit your needs.

Product highlights

• Cloud-based: Implement a customizable and easy-to-use, cloud-based phone system and take video and phone calls on any device.
• Seamless experiences across devices: Mobile device integration includes seamless call shifting between the desktop or desk phone to a mobile device while users are mid-call.
• Meet anywhere, any time: Connect remote teams over high-definition video conferencing and audio across multiple devices — including third-party, personal devices.
• Simplified chat and messaging: In addition to text/short message service (SMS), multimedia messaging service (MMS) and internet fax capabilities, gain further efficiencies through collaboration tools. Add contacts to your team’s messaging groups, share calendars, assign tasks and share or organize files and message threads.
• 300+ powerful app integrations: Drive productivity with apps like Microsoft 365^† and Google Workspace™ productivity and collaboration tools,^†† or build your own with open application programming interfaces (APIs).
• AI Assistant: Summarize conversations, suggest next steps, and streamline call, message and meeting follow-ups inside your unified app with built-in AI.
• AI Conversation Expert (ACE) add-on: Surface insights, automate notetaking, and recommend actions for sales, support and operations teams with advanced, real-time conversation intelligence.
• Full visibility into your network: View your voice network topology, user management, trouble tickets, usage analytics and performance through a single, intuitive, cloud-based Managed Network Edge or Enterprise Network Edge portal¹ for faster, better decision making regardless of the number of locations, environments or size of footprint.

Benefits

• Faster workflows with AI Assistant: Automate summaries, capture action items and reduce manual notes so teams stay focused and move work forward faster.
• Better collaboration: Enables you to communicate more effectively, with all calls, messages and video meetings in a single, intuitive app without the capital expense and maintenance requirements of a PBX.²
• Improved customer experience (CX): Provides a reliable, clear and consistent voice service, plus integration with customer relationship management (CRM) applications for a better CX.
• Dependable communications: Combine UC with RingCentral with our Dedicated Fiber Internet service and gain the enhanced reliability, performance and security of a private, nationwide fiber network.
• Full support: Comes with an industry-leading service-level agreement (SLA) and a four-hour mean time to restore³ for both the UC solution and the fiber connectivity that delivers it — including 100%, 24/7/365 U.S.-based support.
• Peace of mind: Strengthens your security posture with SOC 2 compatibility, as well as end-to-end data encryption, automated updates, advanced firewall, malware and intrusion protection.
• Smarter customer interactions with ACE add-on: Use real-time guidance and conversation insights to improve CX, drive consistency and shorten resolution times—complementing existing CRM integrations noted in the brief.

Spectrum Business provides you with a single point of contact for installation, billing, support and equipment maintenance, as well as move, add, change and delete (MACD) activities. We stand apart from other providers by combining the Spectrum Fiber Broadband Network with a full slate of networking capabilities, including wide area networks (WANs), managed services and solutions tailored to meet the unique needs of each customer. In addition, we offer a selection of UC-compatible IP phones and endpoint devices from Poly and Cisco that deliver advanced, cost-effective and secure voice communications.

Talk to us today about designing a solution to reduce the burden on your IT team while delivering a broad set of capabilities and a seamless collaboration experience that’s accessible from anywhere.

^*Microsoft 365 is a trademark of Microsoft Corporation.

^† Google and Google Workspaces are trademarks of Google LLC.