Support
Looking for support? Our dedicated support teams are here to help.
Client Support
1-888-812-2591Contact our Enterprise client support team with any billing or general service questions 8:00 a.m. - 9 p.m. ET, Monday - Friday. Technical support is available 24/7. For quick and accurate routing of your call, have your billing account number readily available when you call.
CLIENT PORTAL
Login or register to view the Spectrum Enterprise client portal
Get near real-time performance metrics for your network,
manage your bills and monitor technical support tickets—all in one place.
ACCOUNT FAQS
Get the answers you need by exploring our most frequently asked account management questions
- How do I read my bill statement?
- How can I make a payment?
- What are the impacts of my account transitioning to a new billing system?
- Why did the amount of my bill change?
- Where on my statement can I find the details of what locations are being billed?
- What do the taxes and fees I see on my bill mean?
- What is the minimum I can pay to avoid being disconnected?
- Why is my bill amount higher than I was quoted?
- Why am I being double billed?
- How do I apply for tax exempt status?
- Why was I billed for excess wireless data usage?
- Do I need a Form W-9 from Spectrum Enterprise?
- How can I obtain a Form W-9 from Spectrum Enterprise?
- How do I submit a Form 1099 to Spectrum Enterprise?
- Taxpayer ID and Certification Form W-9
- If my account number changed, do I need to take any action?
- Who can I contact if I have questions about changes to my Spectrum Enterprise billing statement?
- How do I set up ACH payments?
- The services listed on my Spectrum Enterprise bill have changed. Why?
- How can I escalate a billing issue I've reported to Spectrum Enterprise?
- Where can I find information and instruction on my Unified Communications services?
- How do I get technical support for my services?
- How can I escalate a technical issue I’ve reported to Spectrum Enterprise?
- How can I identify Spectrum Enterprise equipment?
- How can I troubleshoot my Spectrum Enterprise EPL/EVPL service?
- How can I troubleshoot my Spectrum Enterprise ELAN service?
- How can I troubleshoot my Spectrum Enterprise Voice Trunking service?
- How can I troubleshoot my Spectrum Enterprise Unified Communications service?
- How can I troubleshoot my Spectrum Enterprise TV service?
- How can I troubleshoot my Spectrum Enterprise Coax service?
- Why are my TV channels changing to MPEG-4 format?
- What support is offered with DDoS Protection?
- How can I troubleshoot my Spectrum Enterprise Dedicated Fiber Internet (DFI) service?
- How can I add authorized users or contacts to my account?
- Where can I find terms and conditions?
- I am moving to a new location. Can I take my services with me?
- How do I change or add services on my account?
- How do I add or change a Toll Free number?
- How do I disconnect or move my services to a new location?
- What is the difference between porting and moving lines or telephone numbers?
- What is the Mandatory 10-Digit Dialing Procedure?
- What is telephone number porting?
- How do I port-in my telephone number(s) to Spectrum Enterprise from another service provider?
- What is the status of my port-in request?
- How do I port-out my telephone numbers from Spectrum Enterprise to another service provider?
- How long does the telephone number porting process take?
- Who can I contact with questions regarding my port-out order or to understand why my port-out order was rejected?
- What are the reasons my port-out request may be rejected?
- If I’m porting out my telephone numbers to another service provider, when should I disconnect my Spectrum Enterprise account?
- How do I configure TV Streaming Access video delivery with internet service that is not provided by Spectrum?
- What do I need to do to support the new National Suicide Prevention Lifeline?
- How can I block robocalls with Call Guard for Enterprise?
USER GUIDES