Voice and collaboration
Voice and collaboration
Meet every business demand with scalable voice, collaboration, and customer experience solutions
Your business needs communications solutions that support both employee collaboration and customer engagement—and that are only as reliable as the network they run on. Delivered over Spectrum Business fiber and supported by service-level agreements (SLAs), our cloud-based voice and collaboration solutions are designed to connect employees, empower customer-facing teams, and scale as your needs change and grow.
From everyday team collaboration to AI-powered customer interactions, Spectrum Business provides a unified foundation for how work gets done and how you serve your customers
Unified communications
Empowering today's mobile and distributed workforce starts with enabling teams to communicate and collaborate efficiently. Unified Communications brings together enhanced AI enterprise voice calling, messaging, and video meetings so employees can stay connected anytime, anywhere.
For organizations looking for simplified deployment and fast installation, this solution delivers a complete, cloud-based platform for calling, messaging, and meetings. Flexible deployment options, broad integrations, and bring-your-own-device (BYOD) support make it easy to adapt to different business needs. Built-in AI enhances collaboration with intelligent summaries, call notes, and message assistance.
If your enterprise requires a tailored approach to collaboration, Unified Communications with Webex is an all-in-one solution that includes dedicated voice bandwidth and equipment, as well as options for omnichannel call centers. This solution also includes end-to-end encryption for Webex video conferencing and messaging.
This cloud-based communications and collaboration service empowers hotel staff to work from anywhere and manages guest-focused services through integration with your existing property management system or via our hospitality portal.
Unified customer experience
Empower your teams to deliver better customer interactions. Unified Customer Experience brings together voice and digital engagement tools so customer-facing teams can collaborate more easily, respond faster, and deliver consistent experiences across channels.
Designed for organizations that require advanced customer engagement capabilities, this AI-powered solution unifies communications and contact-center functionality in a single cloud platform. It supports omnichannel interactions, CRM integration, and AI-driven insights that help sales and support teams improve performance and customer outcomes—delivered and supported by Spectrum Business.
Cloud calling
Seamlessly expand your existing Collaboration and Messaging service with Cloud Calling. The solution includes porting existing or new phone numbers to Microsoft Teams with national coverage and simplified feature management.
As a Microsoft Operator Connect partner, Spectrum Business enables your Microsoft Teams platform to make and receive calls across the public switched telephone network (PSTN), and function as an enterprise-wide telephone system.
Trunking
Seamlessly support changing communication needs with our Enterprise Trunking service. Choose from high-capacity SIP, PRI or voice services and enjoy scalability that keeps up with your business requirements as they evolve.
This flexible service supports your preferred trunk interface, handles either centralized or decentralized configurations and makes it easy to add more capacity. An industry-leading service-level agreement (SLA) guarantees 100% uptime, end-to-end performance nationwide and unrivaled remedies.
Voice and collaboration awards and recognition
2025
Leader in the 2025 Omdia On The Radar MultiCaaS-unified communications as a service (UCaaS)
2025
Representative vendor in The Unified-Communications-As-A-Service Landscape, Q1 2025⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺
2024
Winner of the 2024 ATLANTIC-ACM U.S. Business Connectivity Service Provider Excellence Awards in the Large Provider, Voice Value category
2024
Winner of the 2024 ATLANTIC-ACM U.S. Business Connectivity Service Provider Excellence Awards in the Large Provider, Service Delivery category
2024
Recognized by Gartner as one of the top five U.S. Communication Providers in traditional Enterprise Services (2024)⁺⁺⁺⁺⁺⁺⁺
2023
INTERNET TELEPHONY Hosted VoIP Excellence Awards - Unified Communications with RingCentral. Case Study: Texas State Aquarium
2023
Winner of the 2023 TMCnet Teleworking Solutions Excellence Award - Managed Network Edge and Unified Communications (UC) with RingCentral⁺⁺⁺⁺⁺⁺⁺⁺⁺
2025
Leader in the 2025 Omdia On The Radar MultiCaaS-unified communications as a service (UCaaS)
2025
Representative vendor in The Unified-Communications-As-A-Service Landscape, Q1 2025⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺⁺
2024
Winner of the 2024 ATLANTIC-ACM U.S. Business Connectivity Service Provider Excellence Awards in the Large Provider, Voice Value category
2024
Winner of the 2024 ATLANTIC-ACM U.S. Business Connectivity Service Provider Excellence Awards in the Large Provider, Service Delivery category
2024
Recognized by Gartner as one of the top five U.S. Communication Providers in traditional Enterprise Services (2024)⁺⁺⁺⁺⁺⁺⁺
2023
INTERNET TELEPHONY Hosted VoIP Excellence Awards - Unified Communications with RingCentral. Case Study: Texas State Aquarium
2023
Winner of the 2023 TMCnet Teleworking Solutions Excellence Award - Managed Network Edge and Unified Communications (UC) with RingCentral⁺⁺⁺⁺⁺⁺⁺⁺⁺
Solutions designed to support your organization’s voice and collaboration goals
Explore the latest voice and collaboration insights
1100% uptime SLA guarantee applies only to Dedicated Fiber Internet, Secure Dedicated Fiber Internet, Ethernet Services, Cloud Connect and Enterprise Trunking.