Unified Communications with RingCentral
Unified Communications (UC) with RingCentral is a fully managed, cloud-based solution that integrates calling, messaging, video meetings and AI-powered collaboration in a single platform.
Unified Communications with RingCentral
Unified Communications (UC) with RingCentral is a fully managed, cloud-based solution that integrates calling, messaging, video meetings and AI-powered collaboration in a single platform.
One platform for all your collaboration
Simplify communications with cloud-based services integrated into one platform. Voice, video, messaging and applied AI capabilities all work seamlessly on the Spectrum network to support modern collaboration.
Featured resources
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Product Brief
Unified Communications with RingCentral -
Product Brief
Unified Communications with RingCentral feature details -
White Paper
Simplify unified communications for better collaboration
Connecting made simple
DEPENDABLE
Reliable and consistent
Maximize employee and customer experiences — wherever work happens and on every device. UC can be delivered over any Internet connection or combined with Spectrum Business connectivity for an SLA-backed 100% uptime guarantee, end-to-end reliability and measurable remedies.¹
COMPREHENSIVE
Everything in one place
Simplify communications with a dedicated point of contact for installation, configuration, user training and support. Spectrum Business manages your UC environment end to end, so you can modernize with confidence.
FLEXIBLE
Customizable and easy to integrate
UC features options that complement existing CRM, email and customer support systems. It integrates with hundreds of leading business applications and operates alongside other Spectrum Business managed services, networks and data infrastructure.
AI ENHANCED
Smarter experiences
Leverage AI-powered capabilities that help employees work more efficiently, including intelligent call notes, meeting summaries, message translation and content drafting through a Personal AI Assistant.
To bring AI into customer-facing interactions, add AI Conversation Expert to unlock deeper insights, with automatic CRM updates and real-time coaching.
Explore optional features and add-ons
MESSAGE TYPE
UC with RingCentral Calling Plan
Unlimited Outbound Long-Distance Calling
Each license type (Advanced, Ultra and Limited Extension) comes with unlimited domestic outbound long-distance calling.
- The unlimited plan covers calls within the 50 U.S. states, Puerto Rico and Canada
- Calls to U.S. territories and Mexico are considered international calls
Toll-Free Calls
Toll-Free Calling is an add-on service and consists of acquiring a toll-free number(s) and the usage associated with calls received (inbound) on those toll-free numbers. Toll-Free Calling is not part of the Unlimited Outbound Long-Distance Calling.
- Each Toll-Free Number has a monthly recurring charge (MRC)
- All calls received on the Toll-Free service incur a charge of $0.019/minute, billed on basis of full minutes (rounded up)
- This service covers calls received from Canada and U.S.-50. Calls from Puerto Rico can be enabled
- International Toll-Free service is not supported. Callers from other destinations must direct-dial the phone number
- Billing for Toll-Free usage begins when an inbound Toll-Free call is received by the RingCentral network regardless of whether the call is answered (e.g., "ring no answer" and "busy no answer" time is billable)
International calls
Calling rates for international destinations vary by country and are not included as part of the Unlimited Long-Distance calling plan.
- Calling rates for international destinations can be found at https://www.ringcentral.com/
support/ international- rates.html - Calls are billed on the basis of 1 minute, rounded up to the next minute
Operator services
- 411 (Directory Assistance)—$1.00 surcharge per call
- Other Operator Services, including collect calls, are not supported
UC with RingCentral SMS/MMS Registration and Usage
UC with RingCentral users may enable their services (Advanced license or Ultra license) for SMS/MMS capabilities. Prior to using the service, customers must first complete The Campaign Registry (TCR) process to enable their Telephone Number(s) to send or receive SMS/MMS messages. After successfully completing the TCR process, SMS/MMS messaging is enabled and incurs charges as described below.
The Campaign Registry (TCR) Process
The FCC-instituted rules to make SMS/MMS more secure and trustworthy. TCR is an organization formed by U.S. mobile carriers to implement the FCC guidance, define the database of record and define the fees for Brand and Campaign registration. The activation process is described here.
Brand and Campaign fees are charged as incurred and subject to change by TCR.
SMS/MMS Usage
The Advanced and Ultra licenses are SMS/MMS enabled for inbound or outbound messages, with a monthly allotment of messages per seat.
- Advanced license allotment is 100 messages per user per month.
- Ultra license allotment is 200 messages per user per month.
- Usage is pooled across the account and limits are applied at the account level on a monthly basis.
- Excess usage rates may be incurred for messages (inbound/outbound) in excess of monthly allotment.
MESSAGE TYPE
|
MESSAGE TYPE |
BASIS OF CHARGING |
CHARGE PER MESSAGE |
|---|---|---|
|
SMS Inbound Usage |
Per message |
$0.0085 |
|
MMS Inbound Usage |
Per message |
$0.0130 |
|
Toll-Free SMS Inbound Usage |
Per message |
$0.0085 |
|
SMS Outbound Usage |
Per message |
$0.0085 |
|
MMS Outbound Usage |
Per message |
$0.0130 |
|
Toll-Free SMS Outbound Usage |
Per message |
$0.0085 |
- Account administrators can determine rates for international SMS/MMS via their Admin Portal, after administrators have enabled international SMS/MMS.
- At the end of each bill cycle, any SMS/MMS excess usage fees are rounded up to the nearest penny.
Delivered by Spectrum Business
Spectrum Business makes unified communications a reality through a superior implementation and managed service experience on a reliable network:
- Recognized by Omdia as a UCaaS leader, helping customers deploy, manage and scale more easily
- Industry-leading service-level agreements with measurable performance gains
- 24×7 monitoring and support from a single, trusted provider
In the news
Spectrum Enterprise ethernet service now features a unified back up solution
The official Spectrum Business website. Discover reliable products and solutions for small, medium and large businesses, like fiber-powered internet and more.
Spectrum Enterprise ethernet service now features a unified back up solution
The official Spectrum Business website. Discover reliable products and solutions for small, medium and large businesses, like fiber-powered internet and more.
Discover additional products and services
Frequently asked questions
Unified Customer Experience (UCX) with RingCentral unifies calling, messaging, meeting and contact-center capabilities in a single, secure workspace. Anchored by Unified Communications with RingCentral as its foundation, UCX unifies communications and contact-center functionality in a single cloud platform and is ideal for organizations that need advanced customer engagement capabilities to help sales and support teams improve performance and customer outcomes.
Unified Communications (UC) brings your business communication channels — voice calls, video meetings, team messaging/chat, presence and voicemail — into one integrated system and app that works across devices.
Quality management is the systematic approach to ensuring your products or services consistently meet customer expectations while improving processes over time. Quality management combines clear standards, reliable processes, measurement and continuous improvement.
Conversation intelligence is the practice of automatically capturing and analyzing business conversations — calls, video meetings and messages — to extract insights that improve performance and customer experience. Typically, conversation intelligence uses speech-to-text and AI to turn raw conversations into searchable transcripts, metrics and coaching cues.
Omnichannel customer engagement is the practice of serving customers seamlessly across all channels — phone, email, chat/SMS, social, web and in‑person — while keeping their context, history and preferences unified, so every interaction feels continuous.
1100% uptime SLA guarantee applies only to Dedicated Fiber Internet, Secure Dedicated Fiber Internet, Ethernet Services, Cloud Connect and Enterprise Trunking.