From one employee to thousands, Spectrum Business delivers solutions made for you.
Reliable Connectivity
We're committed to keeping you connected 100% of the time.
National Reach, Local Service
Connecting your business wherever you are, local teams there whenever you need them.
Exceptional Experience
We stop at nothing to move your business forward.
U.S.-Based Customer Support
We’re here whenever you need us with dedicated service 24/7/365.
Here's how we deliver:
We’re committed to reliable connectivity
We deliver a secure, reliable, nationwide network – connecting your business wherever it needs to go.
- Industry-leading SLAs that include a 100% uptime guarantee, with end-to-end performance assured1
- Ultra-fast, secure connectivity with 100 Gbps speed through a dedicated fiber connection
- We consistently monitor our network to deliver peak performance
We’re committed to transparency at every step
We provide simple and easy access to managing your services 24/7/365. Backed by a dedicated team that’s always available to support your needs.
- Comprehensive Enterprise Portal to easily track the status of your service and manage your account
- Always-on, consultative approach to meet your evolving business needs
- Solutions backed by service credits if we don’t get it right
We're committed to delivering exceptional service
Giving every detail the highest level of attention – from solution design to support, we adjust to deliver the results that move your business forward.
- Technical design consulting ensures our solutions meet your needs
- We deliver services right the first time with solution onboarding and dedicated project managers
- Ongoing support when and how you need it with local experts and guided troubleshooting
We’re committed to always improving
We turn feedback into action. Continuously improving through investing in our people, tools and the processes resulting in a superior customer experience.
- We hold ourselves accountable to turn feedback into action including simplified billing and ongoing portal enhancements
- Dedicated teams accountable for first call resolution and post implementation support
- Consistent communication around solution improvements and service enhancements
Spectrum Business has additional commitments for customers with small business solutions.
1Applies only to Dedicated Fiber Internet, Secure Dedicated Fiber Internet, Ethernet Services, Cloud Connect and Enterprise Trunking.