Have questions about your account? We can help.
Access account information, manage your bills, view location information and more by logging in to the client portal. Still have questions? Find answers by browsing account FAQs below.
Billing
Find answers to your questions about your bill, payment processing, taxes and more.
Browse the most frequently asked billing questions to find helpful answers and support resources.
- How do I read my bill statement?
- What are the impacts of my account transitioning to a new billing system?
- Why did the amount of my bill change?
- Where on my statement can I find the details of what locations are being billed?
- What do the taxes and fees I see on my bill mean?
- Why is my bill amount higher than I was quoted?
- Why am I being double billed?
- Why was I billed for excess wireless data usage?
- If my account number changed, do I need to take any action?
- Who can I contact if I have questions about changes to my Spectrum Enterprise billing statement?
- The services listed on my Spectrum Enterprise bill have changed. Why?
- How can I escalate a billing issue I've reported to Spectrum Enterprise?
Technical
Get technical help with your products and services.
Managed account and services
Find helpful answers to a range of account and support questions.
- What is the difference between porting and moving lines or telephone numbers?
- What is telephone number porting?
- How do I port-in my telephone number(s) to Spectrum Enterprise from another service provider?
- What is the status of my port-in request?
- How do I port-out my telephone numbers from Spectrum Enterprise to another service provider?
- How long does the telephone number porting process take?
- Who can I contact with questions regarding my port-out order or to understand why my port-out order was rejected?
- What are the reasons my port-out request may be rejected?
- If I’m porting out my telephone numbers to another service provider, when should I disconnect my Spectrum Enterprise account?