Hospitality Phone Systems

Keep customers connected with superior hospitality phone systems.

Hospitality phone systems are an integral part of the hospitality technology mix, helping to keep customers connected to other guests and to hotel staff. As hotels strive to enhance the guest experience, hospitality phone systems are playing an increasingly important role in delivering capabilities that can delight and impress guests and keep them returning to the hotel year after year.

Traditionally, hospitality phone systems provided basic connectivity to hotel staff, often through direct push button access to various hotel departments. Hospitality phone systems were also an important revenue source, with hotels charging guests for local and long-distance calls. But while mobile phones have virtually eliminated that profit stream, the hotel phone system has been transforming into a more tech-savvy, collaborative device that meets the needs of a highly connected customer base.

Contemporary hospitality phone systems include many leading-edge features for leisure and business guests, such as:
 

• Video and audio conferencing
• Auto-attendant functionality that automatically responds to many guest needs and answers guest inquiries
• Voicemail with prompts in the customer’s preferred language
• Unified messaging that enables guests to retrieve voicemail through their inbox
• A variety of wake-up options, including room service, snooze and weather forecasts
• Information applications such as flight schedules, stock quotes and news headlines
• Automatic call forward and “follow-me” capabilities
• Personalized speed-dial directories for each guest
• Streaming audio, including web radio stations
• A display on the hotel room phone that allows guests to request laundry pickup, order breakfast, make reservations and interact with hotel staff and services in other ways
   

Hospitality phone systems from Spectrum Enterprise.

Spectrum Enterprise, a leading provider of fiber technology for the hospitality industry, offers hospitality phone systems that combine superior call quality, cost savings and next generation communications solutions that keep hotel staff connected and hotel guests impressed.

Our hotel phone solutions include:
 

• Hosted Voice, a managed service for hospitality phone systems that provides superior voice quality administered through a cloud-based hotel PBX, with flexible pay-as-you-go pricing and turnkey support that relieves IT of the burden of managing hospitality phone systems
• Unified Communications, a solution that adds rich collaboration features to our Hosted Voice technology
• Hosted Call Center, designed for both small and complex hotel call center operations
• Support for fiber solutions for premise-based phone systems with both PRI and SIP interfaces
   

Advantages of Spectrum Enterprise hospitality phone systems.

Hospitality phone system from Spectrum Enterprise provide:
 

• Scalability that allows hotels to easily grow their phone systems as business requirements evolve
• Cost-savings delivered through simplified pricing with no hidden costs
• Support backed by industry-leading SLAs and delivered 24/7/365
   

Spectrum Enterprise also provides fiber solutions for hotel Internet, WiFi and HDTV viewing.

Learn more about hospitality phone systems from Spectrum Enterprise