Smart hotel

Boost guest satisfaction with smart hotel technology

Hotel guests today are highly tech-savvy and they have strong expectations for their technology experiences during their stay. From fast connectivity and seamless hotel WiFi to in-room entertainment and controlled lighting, the smart hotel technologies you offer your guests have a strong impact on their satisfaction and their perception of your brand.

Hotel guests also expect that the personal information collected during their stay will be secure and that their private data will be safe from breaches and cyberattacks. While they are keen on personalized experiences, your guests want to know that you’re serious about protecting the confidential information that makes personalization possible.

Spectrum Business for enterprise can help. With two decades of experience designing end-to-end hospitality solutions, we offer smart hotel technology that delivers exceptional guest experiences while safeguarding customer data and protecting guest privacy.

Data privacy and security challenges in smart hotel solutions

Smart hotel technology relies on a great deal of customer information to personalize the guest experience. Powered by the Internet of Things (IoT), smart hotel technology captures first-party data to make personalized recommendations for guests and anticipate their needs on future visits by saving information in their account profile.

Smart hospitality technology captures a wide range of personal information. Along with contact and credit card information, data about customers may detail their entertainment preferences, use of concierge services, movement within the hotel, favorite amenities and services, Wi-Fi usage and browsing history, and usage of mobile apps. While collecting this information is invaluable in providing more personalized experiences and recommendations, they can also trigger privacy concerns among guests.

Data privacy is also an issue as you seek to comply with federal, state, and local regulations that dictate how you collect, handle, store and share guest information. Additionally, this data is an attractive target for hackers, which makes the effectiveness of your cybersecurity protections critical to countering breaches and minimizing their potential impact.

The key to managing these data privacy and security challenges is choosing the right hospitality IT partner. The ideal partner is one that has deep experience in hospitality and that offers end-to-end solutions for security and smart hotel technology, providing a single contact for support and integration.

That’s where Spectrum Business for enterprise excels.

Smart hotel solutions from Spectrum Business for enterprise

At Spectrum Business for enterprise, we design, implement and manage custom TV, voice and network solutions that enhance guest satisfaction, boost reviews, drive revenue and increase data security.

Spectrum Business for enterprise Managed Network Edge for Hospitality is an end-to-end managed solution that includes security and routing, network management, local network switching and hotel wireless connectivity. Built on the Cisco Meraki ecosystem, this offering is available as a managed or co-managed solution, with options to easily expand services to meet a host of new opportunities.

Managed Network Edge simplifies network management by allowing you to access and manage your entire network from a cloud-based portal with intuitive applications. Multiple layers of security protect your network from the edge to the cloud with next-generation firewall and unified threat management technology that updates automatically. Seamless WiFi platform integration makes activating guest WiFi simple and fast. Technical assistance is available 24/7/365 for both guests and your staff. Market standard, per-room rates ensure clear and simple pricing.

Our smart hotel offerings also include:

• Dedicated Fiber Internet: Deliver reliable high-speed connectivity for your guests and staff. Dedicated Fiber Internet offers symmetrical, dedicated connectivity with speeds up to 100 Gbps and service levels guaranteeing 100% uptime.¹
• TV for Hospitality: Our HDTV services offer a variety of programming and platform options to provide engaging guest experiences.
• Unified Communications for Hospitality: Empower your hotel staff to work from anywhere with a cloud-based communications and collaboration service. Manage guest-focused services through integration with your existing property management system or through our hospitality portal.

Benefits of smart hotel solutions from Spectrum Business for enterprise

When you partner with Spectrum Business for enterprise, our smart hotel solutions can help you deliver a five-star guest experience with standout technology offerings and reliable, seamless connectivity.

Create smart hotel rooms

Delight guests with smart hotel rooms that feature options like controlled lighting, thermostat and window treatments as well as in-room entertainment experiences, personalized recommendations, room keys on their smart phones and interactive wall maps. Our reliable network and hotel internet services deliver scalable bandwidth to ensure the uninterrupted connectivity that makes these features possible.

Provide network access throughout your property

Deliver fast, seamless connectivity, allowing your guest to use all their devices to connect to your network from anywhere on your property.

Increase staff productivity

Reliable connectivity and easy-to-use collaboration tools empower your staff to quickly resolve issues and fulfill guest requests, creating superior experiences that lead to repeat visits.

Count on reliable solutions

As a single-source provider, we offer a unified platform that makes it easier to manage your technology solutions, increase efficiencies, boost cost savings and quickly access support when you need it.

Why choose Spectrum Business for enterprise?

At Spectrum Business for enterprise, we provide the technologies that help enterprises realize their boldest ambitions. The nation’s largest businesses and communication service providers rely on us to be an exceptional partner in their quest for connectivity, security, productivity and market share. With a deep understanding of the unique technology needs of each customer, our teams of experts design and implement plans that help our client’s meet these objectives with efficient, reliable and scalable solutions that promote growth.

Our offerings are built on a wholly owned and dedicated fiber network that is engineered for growth. Offering end-to-end solutions for connectivity, networking, managed services, security, TV, voice and collaboration, we help customers evolve and scale to achieve their goals and enhance competitiveness.

With deep expertise in hospitality solutions and smart hotel technology, our dedicated teams bring a tireless work ethic, unmatched commitment and hands-on local support to every project. It’s no wonder the top 25 hotel brands in the US rely on Spectrum Business for enterprise.

FAQs

What is a smart hotel?

A smart hotel leverages advanced technology to enhance guest experiences, streamline operations and improve efficiency. Smart hotels may offer automated check-in and checkout, smart room controls, virtual concierge services and preference-based room settings for temperature, lighting and more. Smart hotels also use data analytics to provide more personalized marketing and service offerings to guests while improving efficiency and cost savings. Technologies like the Internet of Things (IoT), artificial intelligence (AI), automation and mobile applications are essential to smart hotel solutions.

What are the challenges of deploying smart hotel technology?

When deploying smart hotel solutions, integration and interoperability with existing technology stacks can be an issue. Containing IT costs is important, as these solutions may require continuous maintenance and updates. Hotels must also address cybersecurity and data privacy concerns. Additionally, choosing solutions that can scale with future growth and ensure regulatory compliance is essential.

¹100% uptime SLA guarantee applies only to Dedicated Fiber Internet, Secure Dedicated Fiber Internet, Ethernet Services, Cloud Connect and Enterprise Trunking.