Unified communications and collaboration

Enhancing productivity with unified communications and collaboration solutions

As more employees today work outside the office, businesses must find ways to streamline communication and collaboration. Whether they’re in the office, at home or on the road, workers need technology that lets them connect via multiple channels, including email, messaging, voice and video conferencing. When employees can easily and conveniently communicate with customers and coworkers anywhere and anytime, companies can count on exceptional productivity and greater levels of success.

Unified Communications from Spectrum Enterprise empowers today’s mobile and distributed workforces with seamless access to unified communications and collaboration tools. This all-inclusive, fully managed service makes life easier for employees while freeing IT teams from the complexity of managing multiple point systems and on-site hardware. Offering multiple packages, Spectrum Enterprise Unified Communications can be tailored to meet the needs of every user and organization.
 

The benefits of unified communications and collaboration

Unified communications and collaboration solutions deliver many advantages over communications technologies that have been traditionally siloed.

Integration

Unified communications and collaboration tools combine a wide array of technologies on one platform with a single interface. With an integrated solution, users can easily use and seamlessly move between enterprise voice, IP telephony, messaging, desktop sharing, presence, email and web, audio and videoconferencing and more.

Simplification

For IT teams, a fully managed solution eliminates the complex responsibility of managing and maintaining on-premises equipment, freeing teams to focus on other business-critical initiatives. A unified solution also means fast and convenient support with only one point of contact, and billing involves a predictable monthly subscription fee that covers maintenance, updates and repairs.

Collaboration

A cloud-based service promotes easier collaboration by delivering tools that help employees work together more efficiently. By packaging multiple communications channels in a single, secure and easy-to-use service, unified communications and collaboration tools enable workers and their organizations to enhance teamwork and accelerate timelines.

Reliability

An integrated, cloud-based solution from a cloud services provider inevitably delivers stronger reliability than a collection of point solutions managed on-premises by an IT team that is also responsible for many other priorities.
 

Unified communications and collaboration with Spectrum Enterprise

Spectrum Enterprise Unified Communications provides seamless and integrated access to tools like voice calling, instant messaging, virtual meeting rooms, and collaboration tools. Delivering cohesive user experiences, Unified Communication includes implementation and ongoing support, backed by an SLA that ensures 99.99% availability.

Spectrum Enterprise unified communications and collaboration tools can be configured with a variety of features and can be tailored to the needs of each company and workforce. Possible features include:

• Calling: 40+ premium calling features including DIDs, call forwarding, call pull and more.
• Voicemail: traditional voicemail box and voicemail to email.
• Messaging: chat with internal and external members, search contacts and attach files.
• Meetings: conferencing for up to 200 participants.
• Virtual workspaces: space for chatting, file sharing, and meetings.
• Meeting storage: up to 5 GB for Webex and Unlimited for RingCentral
• Presence: identify a user’s status and the best way to contact them at any moment.
• Endpoints: including IP desk phones, soft phones, conference phones and cordless phones.
• CRM integration: connecting CRM systems to unified communications collaborations tools ensures more personalized customer experiences.
• Omnichannel communications: connect with customers via web chat, web callbacks, email and social media.
   

Features of Spectrum Enterprise’s solution

Unified communications and collaboration from Spectrum Enterprise includes:

• Comprehensive collaboration. With a single application, users can access integrated calling capabilities like a softphone interface, contact search, one-number reachability and voicemail. Full-featured messaging capabilities let users manage threads and forward, flag, follow-up and delete messages. Users can record video conferences and meetings and follow-up with meeting transcriptions. Virtual workspaces provide a place for teams to chat and share content.
• IP telephony. Unified Communications with Webex includes a dedicated voice network, call paths, routers and switches, and a selection of desk and conference phones.
• Hybrid environments. On-site users can access the Webex or RingCentral app through a dedicated private network, while remote workers can access the app on their mobile devices.
• Application integration. Spectrum Enterprise unified communications and collaboration technology integrates with CRM applications, Teams, Microsoft Outlook, and other popular applications.
• Enterprise-grade security. Webex communications and collaboration are protected by SOC 2 Type II certification and delivered over Spectrum Enterprise’s private, dedicated fiber network. End-to-end encryption protects messaging, meetings and stored files.
• End-to-end support. Our experts design, implement and manage unified communications and collaboration services, providing software updates, maintenance and training for all user levels.
   

Why choose Spectrum Enterprise?

Spectrum Enterprise is a national provider of scalable, fiber technology solutions. America’s largest businesses and communications service providers trust our technology and experts to help them realize their boldest ambitions.

Our solutions enable our customers’ teams to work together, even when they can’t be together. End-to-end support and fully managed services ensure our solutions deliver the performance our customers need to compete successfully. Whether it’s providing fast connections to enterprise cloud storage or ensuring cloud data security, our teams of experts get to the heart of our clients’ needs, designing solutions and managing technologies that help businesses across all industries to grow and succeed. From connectivity and networking solutions to voice, HDTV and smart campus and smart spaces technology, our broad portfolio of solutions and managed services helps our customers stay ahead of the competition and manage rapidly evolving marketplace conditions.

FAQs

What is unified communications and collaboration?

Unified communications and collaboration (UC) encompasses technology that allows workers to communicate via email, messaging, voice, videoconferencing and other channels. By integrating many solutions and enabling users to switch seamlessly between them, unified communications and collaboration technology streamlines productivity and accelerates collaborative efforts.
 

What are the benefits of unified communications and collaboration?

Unified communications and collaboration tools improve productivity by making it easier for users in different geographic locations to stay in touch with colleagues, communicate with customers and collaborate with coworkers. By enabling remote and hybrid work, unified communications and collaborations solutions reduce the cost of travel and enable organizations to minimize their physical footprint. With fully managed unified communications and collaboration technologies, IT teams are freed to focus on strategic initiatives rather than routine maintenance, troubleshooting and upgrades.
 

What is smart campus technology?

A smart campus is an educational institution that uses technology, data and analytics to improve efficiency, automate processes, ensure connectivity and provide better digital experiences for students, faculty and staff. Smart campus technology may include streaming TV services in dorms, online student service portals, interactive classrooms and support for esports technology.