Technology in Hospitality Industry

The role of technology in hospitality industry settings

Technology in the hospitality industry is playing an oversized role in creating exceptional guest experiences. As hotels seek new ways to impress guests – and to ensure positive reviews on travel sites – technology like hotel Internet services, WiFi access, the hotel TV system and even the hotel room phone can have a dramatic impact on whether guests enjoy their stay or not.

WiFi is particularly important – guests cite great WiFi as the biggest factor in a positive hotel experience, second only to having a clean room.ⁱ The quality of TV offerings is not far behind – many guests check on channel lineups and TV technology before they make a reservation at a hotel.

With so much riding on technology in hospitality industry settings, it makes sense that hotel IT teams are seeking technology partners to help deliver superior experiences while reducing cost and minimizing administrative burden. And when choosing a partner for technology in the hospitality industry today, more hotels look to Spectrum Enterprise.

Spectrum Enterprise solutions for technology in the hospitality industry

Spectrum Enterprise is a leading provider of technology in the hospitality industry. With a nationwide, wholly owned fiber network that reaches 41 states and 32 metropolitan areas, we offer technology in the hospitality industry that can deliver superior guest experiences every time.

Our offerings include:
 

• Dedicated Fiber Internet. With dedicated connections and bandwidth that can scale up to 100 Gbps, we provide hotel Internet access that can exceed the expectations of guests and the needs of hotel staff. An industry-leading SLA guarantees availability, while our dense fiber reach enables us to keep hotels connected at competitive prices.
• Managed WiFi services. By outsourcing installation, management and upgrades of the WiFi hotel network to our team of experts, hotels can more easily provide seamless wireless Internet access throughout a hotel property while minimizing the technical burden on IT teams.
• Hospitality TV. What is a hospitality TV solution from Spectrum Enterprise? We provide both centralized and distributed video capabilities, with customizable solutions to meet the needs of any hotel. Guests can access thousands of free on-demand programs as well as more than 200 HD channels.
• Hospitality voice. Our hotel telephone solutions include fully-managed, cloud-based Hosted Voice and Hosted Call Center solutions, as well as fiber support for on-premise PRI and SIP interfaces.
   

Benefits of technology in the hospitality industry from Spectrum Enterprise

With Spectrum Enterprise solutions for technology in the hospitality industry, hotels can:

• Use technology to provide an outstanding guest experience
• Minimize administrative and technical burden with hands-on support and managed services
• Keep costs within budget, thanks to affordable fiber connectivity
   

Learn more about technology in hospitality industry solutions.

ⁱ Qualtrics Hotel Pain Index Study 2017