Using Hotel WiFi
How to impress guests using hotel WiFi.
Using hotel WiFi as a competitive differentiator makes perfect sense for hotels today. A majority of guests rank free hotel WiFi as their top amenity when choosing a hotel,i and the quality of hotel WiFi systems is one of the biggest contributors to a positive hotel experience.ii
But using hotel WiFi to impress and delight guests is not easy. Guests expect seamless access throughout the property – from their guest room to the pool and from restaurants and bars to conference areas. They want to connect on multiple devices and they expect the same fast speeds using hotel WiFi that they get at home.
When they can satisfy the expectations of guests using hotel WiFi, hotels can expect guests to return time and again. And when they fail, hotels can expect guests to go elsewhere – and to be vocal about their experience in online reviews.
The problem for hotels is that delivering superior WiFi hotel service is a tall order for any hotel IT team. They must install, maintain and constantly upgrade equipment. They must fix dead spots, manage user authentication, ensure hotel WiFi security and troubleshoot issues. And hotel IT teams must be constantly available for guests having trouble using hotel WiFi at any time of day. That’s where Spectrum Enterprise can help.
Spectrum Enterprise solutions for hotel WiFi.
Spectrum Enterprise is a leading provider of fiber solutions for the nation’s hotel industry as well as many of America’s largest businesses. Our Managed WiFi services provide turnkey hotel WiFi solutions that delight guests using hotel WiFi and relieve hotel IT teams from the burden of managing WiFi systems.
With Managed WiFi from Spectrum Enterprise, our experts take care of RF surveys along with design, installation, monitoring and upgrades of WiFi equipment and for ensuring hotel WiFi privacy. Our team trains on-site staff and provides comprehensive online management tools for monitoring network health and bandwidth utilization. We even provide an end-user help desk to eliminate calls to the IT office from guests having trouble using hotel WiFi services.
Benefits of using hotel WiFi solutions from Spectrum Enterprise.
With fully managed hotel WiFi services from Spectrum Enterprise, hotels can:
- Achieve seamless access for guests using hotel WiFi throughout the property
- Reduce the burden of managing WiFi systems, enabling IT teams to focus on other strategic priorities
- Seamless access throughout a property on both 2.4GHz and 5GHz channels
Learn more about solutions for using hotel WiFi and about our hotel TV system solutions.
i Hotels.com Survey, May 2015
ii Qualtrics Hotel Pain Index Study 2017
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