A luxury hotel finds a TV solution delivering a touchless experience as engaging as its surroundings

“When I call Spectrum Enterprise, I get people who understand the hospitality environment, people who know what I’m talking about and can provide the answers I need. It’s really refreshing.”— Calvester Legister, finance director, Hotel Hendricks

Construction on Hotel Hendricks, owned by Fortuna Realty Group, was almost complete when Calvester Legister became Fortuna’s finance director. The role included overseeing the Manhattan luxury hotel’s technology, and he noted plans called for an in-room TV service which couldn’t integrate with other systems. He knew from his hospitality experience that the hotel needed systems that communicated with each other.

Legister evaluated alternate services and chose Fiber Connect Plus with Moviebeam service from Spectrum Enterprise. It would provide reliable HDTV service through a dedicated fiber network, and integrate with the hotel’s property management system (PMS). It would also enable guests to order food, browse local attractions and request services using their in-room TVs.

Since the hotel’s July, 2019 opening, guests and staff have benefited from the service. Guests are greeted by name on a branded TV welcome screen from which they can access more than 200 channels of live and on-demand programming. They can also stream their own content, and place dining orders from the TV. By displaying on-premises dining options first, the hotel has been able to significantly increase revenue.

When the pandemic struck, it became an urgent priority to provide a contactless guest experience. Fiber Connect Plus with Moviebeam has helped transition the hotel from a high-touch environment to one that minimizes physical contact. For example, in-room guidebooks and paper menus are no longer used since the information is available on the TVs.

Furthermore, the service has streamlined operations. For example, when a dining order is placed, it’s relayed to the PMS, and charges are automatically added to the guest’s bill.

“I’m constantly speaking with [Spectrum Enterprise] about new offerings … that will create even richer experiences for our guests,” says Legister. “When I call, I get people who understand the hospitality environment ... it’s really refreshing.”