AI Adoption in SMB Communications: Insights for Midsized Businesses

This IDC survey examines how midsized businesses are integrating AI into their communications and network environments. The research shows AI investments shifting from testing into structured deployment, with a strong focus on customer experience, secure connectivity, cloud alignment and managed networking. It also outlines the governance, cost and skills challenges that influence how quickly AI can scale.

Spectrum Business helps midsized organizations modernize with flexible, scalable and secure network solutions designed to grow alongside the business. With increasing reliance on cloud services, hybrid work and AI-enabled operations, midsized businesses need resilient infrastructure, proactive security and expert guidance. Spectrum Business delivers fully managed, customizable solutions that simplify complexity, enhance performance and help organizations confidently move forward. Businesses should start with practical AI-ready upgrades such as managed networking, stronger security and cloud-connected communications solutions that are easy to scale over time.

Footnote: IDC Survey: SMB Communications Services Survey, 2025 — AI Adoption in SMB Communications | Mar 2026 | Doc # US54351226