AI Adoption in SMB Communications: What It Means for Small Businesses

This IDC survey explores how small businesses are moving from exploring artificial intelligence to actively investing in AI-driven communications. Based on a 2025 survey of U.S. small and midsize organizations, the IDC study highlights how generative and agentic AI are being applied to customer engagement, networking, security and data-driven decision-making — and where execution challenges remain.

Spectrum Business gives small businesses fast, scalable connectivity with built- in security and expert support- so you can adopt AI without added complexity or cost. Spectrum Business delivers enterprise-grade performance with straightforward bundles, so small teams can focus on what matters most: serving customers, growing revenue and staying competitive. 

IDC Survey: SMB Communications Services Survey, 2025 — AI Adoption in SMB Communications | Mar 2026 | Doc # US54351226