Improve customer loyalty by expanding your digital services
Are you keeping up with customer expectations?
Modern retailers rely on scalable, high-performance connections to stores, data centers, and the cloud. 88 percent of U.S. c-suite retailers are investing in digital acceleration.1 Customers want fast and interactive experiences — often blurring the lines between in-store and online shopping. Digital innovations enhance customer service, but drive the need for improved data security.
Adapt to new shopping behaviors
Customers today shop how, when and where they want to. 21 percent of retail sales are expected to be online by 2025.2 Expand your digital services by providing a personalized experience that builds loyalty and improves market share. With a cohesive IT infrastructure from Spectrum Enterprise, you’ll deliver reliable and secure shopping experiences.
Analyze your data for insights
To succeed in today’s environment, it’s critical to gather, manage, secure and analyze your data. Nearly half of executives say they plan to use better analytics in 2022 to improve decision making. Leveraging cloud and connectivity solutions from Spectrum Enterprise makes it easier for you to break down data silos in order to understand and respond to customers faster, as well as optimize your supply chain.
Stay up and running
Retailers need to be ready to adapt to shifting consumer behaviors. 44 percent of U.S. online shoppers feel more comfortable online due to ongoing pandemic concerns.3 Any network disruption, either in-store or online, costs you in time, money and customer satisfaction. When security systems are down, you’re more vulnerable to a data breach. Spectrum Enterprise provides 24/7/365 support to ensure you have secure access to business-critical platforms and applications.
Expand digital services with a partner who understands your needs
Nationwide reach
Our coast-to-coast presence allows us to deliver quality connections and network solutions to retailers of all types and sizes, no matter where you’re located.
A local support team
Our experts are always available to support our comprehensive portfolio of enterprise services, keep your network up and running and connect multiple locations — efficiently and effectively.
Proven reliability
Our private fiber network and comprehensive services keep you connected with 99.99 percent uptime, ensuring employees stay productive with access to business-critical platforms and applications.
Extension of your IT department
By allowing Spectrum Enterprise to manage your technical infrastructure directly, you’ll be able to free up your IT team to focus on other projects and initiatives.
Improve customer service with solutions for retailers
Unified Communications with RingCentral
Simplify the way you collaborate with seamless connectivity. Get cloud-based voice, video and messaging services integrated onto a single platform and delivered over any internet connection. Meet anywhere, anytime, without additional hardware to maintain.
Internet and networking
Provide your customers and employees with connections and speeds up to 100 Gbps. With a dedicated and secure connection, you can extend your network across town, across the country and into the cloud.
Voice and Unified Communications
Empower employees to connect and provide excellent customer service with Spectrum Enterprise Voice and Unified Communications services. These solutions maximize employee productivity and improve communication with customers.
Managed services
Trust Spectrum Enterprise to be an extension of your IT department. Through our managed services, we partner with you to design, implement and manage services 24/7/365 and provide ongoing U.S.-based support whenever you need us.
Dig deeper with these helpful resources
Guide
Remote workers and IT security
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Executive Brief
Stay ahead of cybersecurity risks with an integrated security experience
At Spectrum Business®, we can help you face the current threat landscape confidently by providing much more than just traditional cybersecurity measures for your organization.
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1 Deloitte, 2021 retail industry outlook: The new rules of retail
2 Forbes, Five E-Commerce Trends That Will Change Retail In 2021, Jan 2021
3 The State of the US Shopper, 0921/ Forrester Analytics Consumer Technographics® Retail Recontact Survey, 2021