How can I use the Spectrum Business APIs?

Reference the API Technical Specification -
Ticketing Guide to learn:

• How to register/sign up to create an account to use the APIs.
• How to obtain security tokens to make the API calls.
• Currently available endpoints.
• Detailed specifications of each endpoint.
  
  

The current API functions are:

• Trouble Ticketing 
  
  • Submit issues directly from your ticketing system to ours.
  • Get status updates on open tickets in real-time.
  • Latest updates:
    • Retrieving Tickets: An additional Status Detail field has been added which contains details about the status of the ticket. The new values are: New, Assigned, Work In Progress, Resolved and Closed. Note: The current Status field remains unchanged.
    • Updating Tickets: The Add Note & Attachment endpoints now accept the ticket number (e.g., ETC-87654321) or the ticket id. Previously they only accepted the id.
    • Submitting New Tickets: If a circuit id is provided in the request, we now automatically check to see if it is down for scheduled maintenance. If it is, the API returns an error and does not create a ticket. See the guide for details.   
    • Site Search by Address: The GET /Sites endpoint now accepts address fields as query parameters, enabling searches by Site Name, Street Number, Street Name, City, State and Zip Code.

Download the full API Technical Specification - Ticketing Guide now.

        Latest version: v2.04

        Last updated: March 9, 2026

        Bookmark this page for quick reference and check back for future updates.

For any customer API related support issues, please email DL-Ent-Spectrum-API-Support@charter.com.