Citizens Bank supports expansion and evolving IT requirements with fiber technology solutions

“It’s a good feeling knowing that we’ve got both local contacts and a national team we can partner with now and in the future.”—Tim Broyles, senior vice president, information systems

In 2010, Citizens Bank, a family-owned financial institution based in Tennessee, launched an ambitious growth plan. For the next six years, it steadily expanded, and today the bank has 17 branches and 12 ATMs. During this expansion, the bank eyed new bandwidth-intensive software platforms and databases so they could adapt to changing digital trends and evolving customer demands for new services. But they had been a typical “green screen” bank, and their existing infrastructure didn’t have the capacity to handle the bandwidth required by the new applications.

In 2016, the bank realized it was time for a new connectivity strategy and turned to Spectrum Enterprise.

High-performance solutions from a national provider

The bank chose Spectrum Enterprise because of its scalable, high-speed fiber infrastructure solutions, national reach and local support. The solution, deployed at all 17 branches, includes Ethernet and Fiber Internet Access (FIA) service capable of delivering five times the speed of the existing network without any increase in cost. The national reach of the Spectrum Enterprise network enables seamless integration of new branches no matter where they might be located, with local teams standing by to quickly address any needed changes or requests.

Ready for the future

The bank is now well-prepared for the bandwidth demands of new digital services and applications. “If we wanted to add bandwidth in the old days, we’d have to…jump through all sorts of hoops,” says Tim Broyles, senior vice president, information systems. “But now, we make a phone call to the Spectrum Enterprise support team...and they get the ball rolling. It’s a good feeling knowing that we’ve got both local contacts and a national team we can partner with now and in the future. It’s just a perfect fit.”