Reliable, scalable enterprise phone services and UC in Portland, ME

Powerful phone and unified communications solutions for teams throughout the Forest City

From the financial firms and retail companies downtown to the health care and trade companies throughout the city, businesses in Portland need powerful enterprise phone and UC services that keep employees connected – anywhere and everywhere. Reliability is essential for business continuity, and scalability is a must for Portland's thriving business climate and start-up scene. That’s why more companies in Portland are choosing phone and unified communications solutions from Spectrum Enterprise.

Reliable performance is everything in Portland – and not just when it comes to the snow plows in winter. Our enterprise phone services in Portland deliver relentlessly reliable enterprise trunking to meet evolving business demands. Unified Communications (UC) technology empowers teams to connect and collaborate how they want, where they want. And with enterprise phone and UC services delivered over our private fiber network with dedicated bandwidth for phone traffic, businesses throughout the greater Portland region can always count on superior quality and reliability.

Scalable Enterprise Trunking for evolving communication needs

Spectrum Enterprise phone services in Portland include high-capacity SIP, PRI and analog phone services – in centralized or decentralized configurations. Our phone services are delivered to Portland businesses with a service-level agreement (SLA) guaranteeing 100% uptime giving you the greatest confidence in our nationwide fiber network.

With Spectrum Enterprise phone services, Portland businesses can:

• Scale easily from eight call paths to thousands of call paths with no fees for data circuits, installation or equipment. Add more capacity, minutes of use and other advanced features as your needs grow.
• Reduce costs with affordable minutes of use (MOU) packages and competitive rates for domestic and international long-distance calling and other services.
• Ensure reliability with a network that is proactively monitored 24/7/365. And dedicated bandwidth for phone traffic means phone and data services never compete for capacity.
• Maximize security with our secure, private fiber network that keeps phone traffic away from Internet threats.
• Simplify management with one monthly transaction that covers all phone services. Enjoy anytime, anywhere online access to costs, usage and business continuity tools.

Unified Communications for collaboration empowerment

Spectrum Enterprise Unified Communications give teams the power to collaborate from anywhere. Our enterprise phone services  and UC let employees and teams in Portland connect and communicate on virtually any device, seamlessly using phone services, instant messaging, presence, desktop sharing, click-to-dial, video calling and more.

With Unified Communications, Portland enterprises can:

• Improve quality and reliability with cloud-based services that are always available via a dedicated connection on our private, secure fiber-based network.
• Communicate on the go with a UC mobility app that allows seamless, always-on communication across multiple devices.
• Integrate easily with CRM systems.
• Easily manage enterprise phone and UC services with end-to-end support all the way to the IP desktop phone to give you the greatest confidence in your network. Cloud hosting means you no longer need to manage licenses and equipment – we manage software, track licenses, and update patches to keep your solution current. You receive a single monthly bill with no hidden charges.
• Increase adoption and productivity with complimentary training for all user levels.

Hosted Call Center services for better customer interaction

Spectrum Enterprise phone services and UC offer a Hosted Call Center service . Designed for contact centers of all sizes, Hosted Call Center provides new, ever-expanding technologies for enhancing interactions with customers. Minimize queue times and get callers to the right person quickly and efficiently. Pinpoint areas for improvement with superior reporting and analytics. Handle more sales inquiries, service calls and help desk requests with fewer resources. Elevate customer experiences and personalize conversations by adding omnichannel capabilities and CRM integrations.

Spectrum Enterprise Hosted Call Center provides Portland businesses with:

• Engage with customers via webchat, web callback, email, and Twitter.
• Intelligent call distribution with options such as first or next agent, most idle agent, skills-based routing or weighted routing.
• Call flow routing that can specify single or multiple phone numbers and single or multiple queues.
• Agent tools and interfaces that offer calling features, UC capabilities and optional CRM integration.
• Supervisor tools for monitoring agents and queues, joining calls and reviewing real-time historical reporting.