How can I troubleshoot my Coax service?

If you have no internet connection to the Spectrum cable modem, follow the steps below:

• Make sure your modem is powered on.
• Make sure your modem is set up properly and that there aren't any loose or damaged connections.
• Verify that you are using your Spectrum-issued modem.
• Try restarting your device.

If you think you're in an outage area, visit our Storm Center or contact us. You can also find a WiFi hotspot near you until service is restored.