How can I troubleshoot my EPL/EVPL service?

EPL/EVPL Troubleshooting

Refrain from rebooting equipment unless directed to do so by technical support.

If you have no connection, follow the steps below:

Make sure your router or switch and Spectrum's equipment have power.
Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
Attempt to ping across your LAN network.

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