If I’m porting out my telephone numbers to another service provider, when should I disconnect my Spectrum account?

Your Spectrum account must remain active during the open port-out process and should not be disconnected until the port-out has been completed. If services are disconnected prior to port-out completion, you may be at risk of losing ownership of the telephone number(s) being ported. Once the port-out process is complete and you have confirmed your telephone numbers are active and working with your new service provider, please reference our FAQ on how to disconnect your services.