What are the reasons my port-out request may be rejected?
Incorrect authorized contact name
Verify the authorized contact name is accurate and exactly matches the authorized contact name on file with your new service provider.
Address / ZIP or postal code mismatch
Verify that the address and corresponding ZIP or postal code matches the information on your billing statement.
There is an open work order on my account
Port-out requests cannot be completed if you have an open work order on your Spectrum account. You may initiate a port-out request after your open work order completes or request to cancel the work order depending on your specific circumstances.
The telephone number(s) to be ported is not reflected on the CSR/Spectrum Billing Statement
If you are requesting to port-out a telephone number that does not appear on the CSR, contact your new service provider and request that they follow the Trading Partner Profile Escalation Path to resolve the issue. All service providers are instructed to follow this process to expedite the porting of telephone numbers between service providers.
The telephone number(s) to be ported is not active with Spectrum
Telephone number must be active to be ported to another service provider.
If the reason is different than any of the listed above:
Contact your new service provider and request that they follow the Trading Partner Profile Escalation Path to resolve the issue. All service providers are instructed to follow this process to expedite the porting of telephone numbers between service providers.
