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Unity Call Center Supervisor videos

Overview

Change Password

Guided Tours

Guided Tour of the Workspace

Important Setup Information

Managing ACD States

Call Actions

Answering Calls

Holding and Resuming Calls

Sending Calls Directly to Voicemail

Conference Calls

Configuring Click to Dial

Supervisor Features

Managing Agents

Silently Monitor an Agents Call

Force Forward a Call Center Queue

Generate Reports

Transferring Calls

Consulted Transfer

Transfer Directly to Voicemail

Features and Functions

Configuring Services

Sending Instant Messages

Managing Personal Contacts

CRM Integration

User States and Changing My Status