I did not receive a registration email. How do I access SpectrumEnterprise.net?

If the activation email didn’t arrive during registration, or if a sign-in verification code has not been delivered, try these steps:

• Check junk, spam, clutter or quarantine folders.
  Look for an email from MyAccount@spectrumemails.com. 
  • Registration email subject line: Welcome to SpectrumEnterprise.net
  • Reverification email subject line: Your Verification Code
    
• Search your inbox.
  Search for SpectrumEmails.com to look for emails that may have been filtered by rules.
  
• Review your email client’s rules and filters.
  Check whether any rules or filters are moving or deleting emails from unknown senders.
  • Outlook desktop: Go to File > Manage Rules & Alerts
  • Outlook web: Go to Settings > Mail > Rules > Review All Rules
    
• Restart your email client.
  Sign out and restart to resolve any sync issues that may prevent new emails from appearing.
  
• Check with others in your organization.
  If multiple people aren’t getting the email, the issue is likely with IT email security, not your individual account.

• Verify the email address entered.
  Double-check that the address is spelled and formatted correctly. Domain names are a common source of errors.

Work with your IT team

If the email still has not arrived, your IT team may need to help. Ask them to make sure emails from the following sender are not blocked:

Adding to the allowlist

Adding SpectrumEmails.com to the allowlist may require updates in one or more areas:

• Email gateway or spam filters such as Proofpoint, Mimecast, Barracuda or Microsoft Defender for Office 365
• Exchange/Microsoft 365 transport rules to check for rules blocking external senders with certain subject lines
• Email system policies to make sure strict DMARC, DNS, SPF settings aren’t rejecting emails from spectrumemails.com

Ask your IT team to

• Check whether emails from MyAccount@SpectrumEmails.com are being blocked or quarantined.
• Add SpectrumEmails.com to the allowlist in your email gateway.
• Check the email quarantine or blocked sender log for these emails.

Additional info

• Registration emails expire after 72 hours.
  If registration is not completed within that time, visit SpectrumEnterprise.net/registration to restart.
  
• Verification codes expire after 15 minutes.
  If a code arrives late, request a new one rather than try an expired code.
  
• Multi-factor authentication (MFA) is usually required only once per device or browser.
  You may be asked to complete it again if your sign-in triggers a security review, such as signing in from a new location or device.
• If the problem persists, contact your Client Services Manager or support.
  The number to reach support is 888-812-2591. Be ready to provide:
  • The email address you used to start registration
  • The date and time of the most recent attempt
  • An exact error message or screenshot
  • Whether others in your organization have the same issue