What is the Neustar portal and what is it used for?

The Neustar portal is used by Carrier clients to submit and receive responses for electronic Access Service Requests (ASRs) only. The Neustar portal includes two separate platforms, Universal Order Connect (UOC) and Order Insights (OI). 

The Neustar portal does not provide any account management capabilities, such as viewing or paying invoices, submitting trouble tickets, etc.

For questions about your invoice or how to make payments, check out our Carrier Billing FAQs.

For UOC and OI access, please contact your organization’s leadership. If you don’t have access to the Neustar portal, contact your Sales team to discuss electronic ordering options. For inquiries regarding existing orders, navigate to Order Insights at https://marketplace.neustar.com/#/admin/welcome