Carrier - frequently asked questions | Spectrum Business

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Carrier FAQs

Have carrier questions? We can help.

Access information about your carrier portal, billing, invoices and more by browsing carrier FAQs below.

Billing

Find answers to your questions about billing.

I received a notice that my Carrier billing is moving to a new platform. What does that mean?
What information will I receive before my Carrier account is migrated to the new billing platform?
How can I tell if my Carrier account has migrated to the new billing platform?

Why is my Carrier account number different?
Why am I no longer set up for automatic payment after my Carrier account was migrated to the new billing platform?
Do I need to send my bill to a different remittance address if my account has migrated to the new billing platform?

My Carrier invoice is showing different product names than I saw previously. Have my Carrier services changed?

My billing was migrated to a new system. What changed?

Neustar Order Management

Get information about carrier portal features, insights and more.

What is a PON inquiry?

How to create/view a PON Inquiry?

Carrier account management

Get help with questions about managing your account.

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